REMINDERS:
Please enter through suite 4. 
IF you arrive early please take a seat and enjoy our relaxing waiting room.
​Your therapist will come to get you at your scheduled appointment time. PLEASE DO NOT enter therapist's room unless directed.
​
We value each of you and the time you spend with us.
That being said, we try to be sure massages are spaced out enough that you should never
have to run back to back with other clients and their sessions.
Should that ever occur, please be courteous to one another in passing.

​New Clients:
Whether you are booking online or over the phone, please be sure to allow 10-15 minutes
to fill out your intake form upon arrival for your massage.
Additionally:
​When you book online, there will be a section of services called "New Clients" with a list of services that specifically offer $10 off
your first appointment and insures the proper time is allowed for your paperwork.

Terms and Conditions:
You must notify therapist AT LEAST 24 hours in advance of canceled appointment to prevent having to pay fee.
Of course, if an emergency comes up, that is understandable.
If you no-show or no-call you will be charged 100% of the service you had booked.
If you continue to no-show/no-call or cancel under 24 hours of appointment, you will be dismissed as a client. No exceptions.
Competitor's Edge Massage generously uses the 3 strike rule. Please be courteous of your therapist's time.

REFUNDS/RETURNS ON PRODUCTS:
ALL SALES ARE FINAL!
There are two exceptions:

When there is a MANUFACTURER ERROR to a product you may exchange the product for the SAME product.

If the YOGA BALL is not the proper sizing for your intended use, you may exchange it for the proper size. 
Yoga balls are priced differently based on sizing, so you will need to pay the difference when exchanging.

Thank you for purchasing products from CEM for recovery purposes! If you buy it, USE it!